Privacy Policy

Paleta Bags ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase.

Information We Collect

Information you provide to us:

Name, email address, shipping and billing address
Payment information (processed securely — we do not store full card numbers)
Order history and purchase preferences
Communications you send us (emails, inquiries)

Information collected automatically:

Browser type and version
Device type and operating system
Pages visited and time spent on our site
IP address and approximate location
Referring URLs

We collect this data through cookies and similar tracking technologies.

How We Use Your Information

We use the information we collect to:

Process and fulfill your orders
Send order confirmations, shipping updates, and receipts
Respond to your questions and customer service requests
Send marketing emails (only if you have opted in)
Improve our website and customer experience
Comply with legal obligations
Prevent fraud and protect the security of our platform

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

Shopify — our e-commerce platform (see Shopify's Privacy Policy)
Payment processors (e.g., Stripe, PayPal) — to process transactions securely
Shipping carriers — to deliver your order
Email marketing tools — if you have opted in to marketing communications
Legal authorities — when required by law

All third-party service providers are contractually required to protect your information.

Cookies

We use cookies to enhance your browsing experience, remember your preferences, and analyze site traffic. You can choose to disable cookies through your browser settings, though some features of our site may not function properly as a result.

Your Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Opt out of marketing communications at any time
Lodge a complaint with your local data protection authority (EU/UK residents — GDPR rights apply)

To exercise any of these rights, email us at support@paletabags.com.

Data Security

We implement industry-standard security measures to protect your personal information. Payment data is encrypted using SSL. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal data for as long as necessary to fulfill your orders, maintain our records, and comply with legal obligations. You may request deletion of your account data at any time.

Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our website after changes constitutes acceptance of the updated policy.