Shipping policy
Processing time
All Paleta Bags products are made to order and handcrafted with care. Please allow 5 to 7 business days for your order to be made before it ships. Orders are not processed on weekends or holidays.
You will receive a shipping confirmation email with a tracking number once your order leaves our studio.
Shipping rates and delivery times
Free standard shipping on orders over $60. Hawaii and Alaska are charged at the usual rate.
| Destination | Estimated delivery | Notes |
|---|---|---|
| United States | 7 to 10 business days | Flat rate applies |
| Canada | 7 to 14 business days | Flat rate applies |
| Europe | 10 to 20 business days | Flat rate applies |
| Rest of world | 14 to 30 business days | Flat rate applies |
Delivery times are estimates and are not guaranteed. Delays may happen because of carrier volume, weather or customs.
International shipping
We ship worldwide. International customers are responsible for all customs duties, taxes and import fees charged by their country. These are not included in our shipping fees and are not collected by Paleta Bags. Please check your local customs rules before ordering.
Paleta Bags is not responsible for delays caused by customs processing.
Order tracking
Once your order ships, you will receive an email with a tracking number. You can track your package on the carrier's website. Please allow 24 to 48 hours for tracking information to update.
Lost or stolen packages
If your tracking shows your package was delivered but you haven't received it, please:
- Check with neighbors and household members
- Contact your local post office or carrier
- Email us at cs@paletabags.com within 7 days of the delivery date
We will work with you and the carrier to sort it out.
Questions
Email cs@paletabags.com with your order number and we will reply within 2 business days.