Refund policy
Every Paleta bag is printed and sewn to order, just for you. Because of that, we can't take returns or give refunds for a change of mind, a different size than you pictured, or a style you don't love. Not sure about something? Email us at cs@paletabags.com before you order. We're happy to help.
Changed your mind right after ordering?
Email cs@paletabags.com within 24 hours of placing your order and we'll cancel it for a full refund. After 24 hours, your bag is already being made and we can't cancel.
If something's wrong, we'll make it right
If your bag arrives with a manufacturing defect, damaged, or it's not what you ordered, we'll send you a new one. You don't need to send the bag back.
- Email cs@paletabags.com within 30 days of delivery.
- Send your order number and clear photos or a short video of the problem.
- Keep the bag unused and as it arrived.
What counts as a defect
- Print that's smudged, crooked or peeling
- A broken zipper, strap, handle or hardware
- Seams coming apart or torn lining
- The wrong design or color from what you ordered
- Something missing from your order
What isn't a defect
- Soft creases from shipping. They relax in a day or two, and our full policy page shows how to smooth them.
- Colors that look a little different in person than on your screen, since every screen and light shows color differently
- Changing your mind about size, color or style